Along with you, we invest a fair amount of time and resources into establishing a long term relationship to assist you with your growth strategy. The proposals we submit are attempting to be as flexible as possible so your company is not saddled with an arrangement that locks you into an unsatisfactory situation. We do conference calls and successive emails describing our process, answering any questions you may have regarding what you should expect. We maintain a degree of follow up attempting to move our factoring arrangement forward. We are aware that internally a client of ours has to be ready to start and we’ll wait until that time.
Unfortunately, the process gets hampered significantly by something that fundamentally makes any commercial finance company think twice about a potential new relationship. Lack of communication. At the very heart of what a factoring company does, it is imperative we are in direct communication at all times with decision makers who control the business. Should we need documents or information, it is essential phone calls are returned and emails are replied to. When we are in the introductory stage, if we cannot seem to have clear open lines of communication we begin to wonder what might happen when we are knee deep into funding with a client and something goes wrong and the client goes dark.
Any commercial finance company that has been around as long as Creative Capital Associates has encountered this dilemma and decides with careful consideration whether a problematic new account set up is going to foreshadow severe problems down the road.